Refund policy

Change of mind — 30 days

You may return most items within 30 days after the date your order was delivered (as shown by the carrier's tracking). Items must be unused, in original condition and packaging.

How to start a return

Email sales@clearlinkgoods.com with your order number and the item(s) you want to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first — returns sent without instructions may not be processed.

Return shipping

For change-of-mind returns, the customer pays return shipping, where permitted by law. We recommend a trackable shipping service.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery. We'll send a free replacement or issue a full refund — you won't pay any shipping. We may ask for a photo when reasonably needed to resolve the issue. This applies to every product, including worn or used items, and nothing in this policy limits any rights or remedies you have under applicable consumer law.

Exceptions

For hygiene reasons, socks and other worn apparel can't be returned for change of mind once worn. This exception never applies to items that are damaged, defective or incorrect, or where applicable law requires a remedy. Gift cards are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. We aim to issue approved refunds to your original payment method within 3 business days of that confirmation. After we issue a refund, your bank or card issuer typically takes 5–10 business days to post the credit; that timing is controlled by them, not by us.